Contact Us
For any inquiries, feel free to reach out to us at:
Email: codebuddy_ai@tencent.com
When to Contact Us
| Scenario | Description |
|---|---|
| Bug Reports | You encountered a bug that cannot be resolved through the in-app feedback, or the issue is urgent and affects your workflow |
| Feature Requests | You have ideas for new features or improvements that you'd like to discuss in detail |
| Account Issues | You need help with account access, login problems, or account recovery |
| Privacy & Data | You have questions about your data, privacy settings, or would like to request data deletion |
| Billing & Subscription | You have questions about your subscription plan, billing, or payment issues |
Tips for Faster Support
To help us resolve your issue quickly, please include the following in your email:
- Subject line: A brief description of your issue (e.g., "Login issue on Mac Desktop" or "Feature request: dark mode")
- CodeBuddy version: The version number of your CodeBuddy app (found in Settings > About)
- Platform: Which platform you're using (Desktop Mac/Windows, Web, Mobile iOS/Android)
- Description: A clear description of the issue or request
- Screenshots/Logs: Attach relevant screenshots or log files if applicable
- Steps to reproduce: If reporting a bug, describe the steps to reproduce the issue
Response Time
We aim to respond to all inquiries within 7 business days. For urgent issues affecting your work, please mark your email subject with [Urgent].