Subscription and Payment Policy
We offer flexible plans to meet the needs of different users, whether you're a hobbyist just starting out or a professional developer requiring the most powerful features.
Subscription Types
Monthly Subscription: You can enable or disable auto-renewal. If enabled, your subscription will automatically renew one day before expiration. The subscription is calculated based on 30 calendar days per month. This is a great way to maintain flexibility.
Annual Subscription: Pay for the entire year upfront, usually at a discounted price. This plan provides 1,000 credits per month and is the best choice for long-term users.
Payment Policy
Only one subscription plan can be activated at a time.
Your billing cycle starts from the day you subscribe. We will send a receipt to your email.
Refund Policy
- If you have not used any Premium features within 24 hours of subscribing, you can apply for a refund by sending your CodeBuddy account information to codebuddy@tencent.com. Our support team will process your request as soon as possible. Refund requests that do not meet these policy requirements will not be supported.
Frequently Asked Questions (FAQ)
1. How are credits calculated and used?
Credits are the units used when interacting with CodeBuddy's AI features. We have two types of AI features:
Quick Features: Such as code autocompletion and quick Q&A, which consume fewer credits.
Advanced Features: Such as generating full code blocks based on complex requirements or deep code analysis, which consume more credits.
The number of credits consumed depends on the complexity of the task, the length of the generated code, and the AI model used.
2. What if I run out of daily or monthly credits?
Free Users: If you run out of your 50 daily credits, you will not be able to use credit-consuming AI features until your daily quota is reset the next day.
Premium Users: Your 1,000 monthly credits will be used first. Once monthly credits are exhausted, you can still continue to use the 100 daily credits to access AI features, ensuring that your basic workflow is not interrupted. If all credits are used up, AI features will be restricted until your daily quota is reset or your next monthly subscription is renewed.
3. Why do Premium users use monthly credits first?
This design is intended to provide you with maximum flexibility. Your 1,000 monthly credits are ideal for handling busy days or complex tasks without interrupting your workflow. Daily credits serve as a stable supplement for your regular tasks. By prioritizing the use of monthly credits, you can ensure that even after heavy use, you still have a reliable credit quota available each day to avoid complete disruption to your workflow.
4. How does the 2-week Premium trial for new users work?
All newly registered users will automatically start a 2-week Premium trial. During this period, you will be allocated 500 credits and can experience all Premium features without limitations. This is to help you fully understand the value of the paid version. After the trial period ends, unless you choose to upgrade, your account will automatically revert to the Free version.
5. What are the differences between the Free and Premium versions?
The main differences are the number of available credits and access to advanced features. Premium users have more monthly credits, allowing them to use the most powerful AI features more frequently, and may also have access to exclusive features in the future.
How much usage do I need?
Based on our usage data, you can refer to the following usage levels:
Explorer User: If you're just starting to explore and want to understand the basic features, the Free version is ideal for you.
Daily Agent User: If you rely on Agent features daily to get your work done, the Premium version will provide you with enough credits and advanced features for your needs.
Contact Us
If you have any billing questions or need more information about subscription plans, feel free to contact our support team at codebuddy@tencent.com.